New patients

Your first visit

1. BookCall us or book online. Tell us if anything is bothering you so we can plan enough time.
2. Health historyYour medical history helps us treat you safely. Please arrive 10 minutes early to fill it in.
3. Exam and x-raysYour dentist examines your teeth, gums, bite and the soft tissues of your mouth, and takes x-rays if they're needed.
4. CleaningYour cleaning may be done at the same visit or booked separately, depending on what your gums need.
5. Your planWe explain what we found, what's urgent and what can wait, and give you a written estimate for any larger treatment.

What to bring

• Your dental insurance card or plan details (and the plan member's details if you're covered under a spouse's or parent's plan)
• A list of your medications, including vitamins and supplements
• The name of your previous dentist, so we can request your x-rays
• For children: a parent or guardian

Insurance and payment

We bill your insurance directly, so you usually only pay your portion at the visit.

For larger treatment, we give you a written estimate and can send a predetermination to your insurer first, so you know what's covered before you decide.

Canadian Dental Care Plan (CDCP)

New and CDCP patients are welcome. If you're covered by the Canadian Dental Care Plan, bring your CDCP member information to your visit. We'll explain what the plan covers for your treatment before we begin.

Common questions